As patriotic holidays arrive and fireworks are ignited, both Johns get fired up about PROCESS--the process of making processes, to be exact. What if you have no idea where to begin? The important thing is not WHERE you start but THAT you start. According to Grimsmo, "Sometimes you gotta make that first crappy one before you can find the better one!"
Saunders finally takes the plunge (pun intended) and purchases a VF2. "I only need to buy one more tool, honey!" Saunders is convinced that a Mitutoyo Bore Gauge is the missing puzzle piece in his repertoire. At least for now.
Not only do entrepreneurs have to be aware of thinking flaws, they have to be willing to admit and combat them. When it comes to improving processes, you are the captain of a ship searching through your business for hidden treasures. Even at the helm, you might realize you don't know everything and that's okay. In fact, that's a good thing!